CANCELLATION AND RETURNS

You have the right to cancel your order from the time you place your order up to 7 days from the date of delivery. You must notify us of your wish to cancel by emailing us on info@theluxuryfirepitco.uk with the subject: Cancellation of Order (insert your order number here).

If your delivery has already been made and you wished to return the goods, you must contact us via email within 7 days on info@theluxuryfirepitco.uk with the subject: Cancellation of Order (insert your order number here). No refunds will be accepted on goods if more than 7 days after the delivery date. If your refund is accepted, it is then your responsibility to return the goods to our head office (The Luxury Fire Pit Co, Riverworks, Grange Lane, Sheffield S5 0DP) in a good saleable condition and at your own cost. Return of the goods must be no later than 14 days from the day on which you communicate your cancellation. We are happy to contact our delivery partners for a collection, the cost of this will be then deducted from your refund total upon return.

Once the goods have been delivered to your address you provided when purchasing, you are then responsible for the goods and are liable for any subsequent loss or damage. A deduction on the total refund will be made if the goods are returned in poor or damaged condition, this may include but not be limited to example as a result of you handling the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods), assembling the goods, using the goods, or damage caused during return transit by you or a third party, or because of inadequate re-packaging.

Following the cancellation of your order any monies will be refunded by the method you used to pay us where possible, and usually within 14 days of our receipt of the returned goods at our head-office address, or within 14 days of you providing evidence of having returned the goods, whichever is sooner. Please note, any enhanced or premium delivery costs or supplements you have paid will not be refunded.

MAKING CHANGES TO YOUR ORDER

If you need to make any changes to your order, please contact us as soon as possible. Its important to understand that after changing your order it could change the delivery date of your order and the total cost of your order. Any changes to your order must be notified to us in writing (by email).